Through this JELA, all Ministry of Defense (DOD) organizations that sign up for the contract have access to Cisco Smart Net Total Care for all eligible Cisco branded devices. Other services include access to technical training, high-activity technical services and network consulting support. All DOD organizations have the right to register for this contract. In June 2019, the Defense Technology Contracting Organization (DITCO) entered into a Joint Enterprise License Agreement (JELA) with Cisco for enterprise-wide technical support and services. If your DOD organization is registered in the JELA, you will find more information at: The contract number DOD JELA is HC1084-19-D-0004. Because supply contracts are delivered to new participating organizations, Cisco assigns a unique smart net contract number to Total Care (SNTC) for use and access to support.